Refund Policy

Once a user subscribes to a paid Upgrade Axis plan, the subscription fee is generally non-refundable.

Users are encouraged to evaluate the Platform during any available trial, demo, or evaluation period before purchasing a paid subscription.

If a user decides that the Platform is not suitable after purchasing a subscription, they may cancel the subscription to prevent future billing. Cancellation does not automatically entitle the user to a refund for the current billing period.

Due to the nature of digital and technology services, the following payments are generally non-refundable:

• Subscription plan fees
• WhatsApp Business API-related charges
• Messaging or conversation credits
• Add-ons
• Automation services
• Chatbot services
• One-time setup fees
• Account setup or onboarding charges
• Custom development or configuration charges
• Third-party service or integration charges
• Services that have already been delivered or substantially completed
• Any other service specifically identified as non-refundable at the time of purchase

Once such services have been provisioned, consumed, configured, or delivered, Upgrade Axis may not be able to reverse the associated costs.

If a user experiences a significant and continuous technical issue that prevents them from reasonably using a paid Upgrade Axis Service, the user should contact our support team.

Upgrade Axis may investigate the issue and determine whether it was caused by a Platform-related technical problem.

Where a verified technical issue substantially prevents the use of a paid Service and cannot reasonably be resolved, Upgrade Axis may, at its discretion, provide:

Any refund or compensation under this section will be determined on a case-by-case basis.

If you believe that a payment was made without your authorization or that your account was charged fraudulently, you should contact Upgrade Axis as soon as possible.

We may request transaction details and other information necessary to investigate the claim.

If the charge is verified as unauthorized or fraudulent, Upgrade Axis may issue an appropriate refund or take other appropriate corrective action.

Users may cancel their subscription at any time, subject to the terms of their applicable plan.

Unless otherwise stated:

• Cancellation will stop future recurring charges.
• The cancellation will generally become effective at the end of the current billing period.
• Users will continue to have access to paid features until the end of the applicable billing period, unless otherwise specified.
• Cancellation does not automatically result in a refund for the unused portion of the current billing period.

Any exception to this policy will be considered at the sole discretion of Upgrade Axis.

Upgrade Axis may rely on third-party services, including WhatsApp, Meta, payment processors, hosting providers, communication providers, and other technology providers.

Fees paid to third parties or costs incurred by Upgrade Axis on behalf of a customer may be non-refundable.

Upgrade Axis is not responsible for refunds arising from:

• WhatsApp or Meta account restrictions;
• WhatsApp Business API approval or rejection;
• WhatsApp messaging limitations;
• Template rejection;
• Meta policy enforcement;
• Third-party service downtime;
• Third-party account suspension;
• Changes to third-party pricing or policies.

Users are responsible for complying with applicable third-party policies and requirements.

Unless expressly stated otherwise at the time of purchase, purchased messaging credits, conversation credits, or other prepaid digital credits are non-refundable.

Unused credits may also be subject to expiration, plan limitations, or other conditions communicated at the time of purchase.

If a credit-related issue occurs due to a verified technical error attributable to Upgrade Axis, we may review the matter and provide an appropriate adjustment or account credit.

To request a refund, users should contact Upgrade Axis using the support details provided below.

A refund request should include:

• Account name
• Registered email address
• Transaction or payment reference
• Date of payment
• Amount paid
• Service or plan purchased
• Reason for requesting the refund
• Any relevant supporting information

Providing complete information may help us process the request more efficiently.

All refund requests are reviewed based on the circumstances of the individual case and the applicable terms of the purchased Service.

Submitting a refund request does not guarantee that a refund will be approved.

Upgrade Axis may consider factors including:

• The nature of the Service purchased;
• Whether the Service has already been used;
• Whether the Service has already been delivered;
• Whether technical issues were caused by Upgrade Axis;
• Whether third-party services were involved;
• The timing of the refund request;
• The customer's account and payment history; and
• Any other relevant circumstances.

Upgrade Axis reserves the right to approve or reject refund requests in accordance with this Refund Policy and applicable law.

Where a refund is approved, the refund will generally be processed through the original payment method used for the transaction, where technically possible.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

Upgrade Axis is not responsible for delays caused by third-party payment providers or financial institutions.

Payments made under promotional offers, discounted plans, special pricing, coupons, or other promotional arrangements may be subject to additional refund restrictions.

Unless expressly stated otherwise, promotional purchases are non-refundable.

Any special refund terms communicated as part of a particular promotion will take precedence over this general Refund Policy for that promotion.

If a customer is charged more than once for the same transaction due to a verified payment or technical error, the duplicate amount may be refunded after verification.

Customers should contact Upgrade Axis with the relevant transaction details so that the duplicate payment can be investigated.

Where applicable, refunds involving taxes, GST, or other statutory charges will be processed in accordance with applicable laws and regulations.

The amount refunded may differ from the original amount paid depending on applicable tax requirements and the circumstances of the refund.

A customer will generally not be entitled to a refund solely because:

• Their business requirements changed;
• They no longer require the Service;
• They did not use the Platform;
• They expected different results;
• Their business strategy changed;
• Their customers did not respond to messages;
• They did not achieve expected marketing or sales results; or
• They decided to use another service provider.

Although most Services are non-refundable, Upgrade Axis may consider exceptional circumstances on a case-by-case basis.

Any exception granted by Upgrade Axis does not create an obligation to provide the same exception in future cases.

Upgrade Axis reserves the right to modify or update this Refund Policy from time to time.

Any changes will become effective when the updated policy is published on the Platform or otherwise communicated to users, unless a different effective date is specified.

Users are encouraged to review this Refund Policy periodically.

Nothing in this Refund Policy is intended to limit any mandatory rights or remedies available to customers under applicable law.

If any provision of this Refund Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail to the extent of the conflict.

This Refund Policy should be read together with the Terms & Conditions and Privacy Policy applicable to the Platform.

For refund-related questions or requests, please contact: